News & events

On behalf of CX Digital I want to update all of our important affiliates and partners on the outage that we experienced on our network yesterday morning at approximately 7:30 am.

Most of you have been in direct contact with your dedicated affiliate managers but for those that have not, we wanted to take this opportunity to address this matter with you.

As a result of an attack, the volume of traffic directed to our network spiked to levels almost 100 times more than our normal load resulting in debilitating performance.

This attack, although directed at the CX Digital Network, is in fact a direct attack against all networks and something that we as an industry have to take very seriously. We have consulted with a variety of technology and legal professionals to determine the appropriate course of action we will take against those who initiated this breach, however, more importantly, is that we intend to share the knowledge gained including what steps were taken in order to get to the final resolution. Although we do work in a competitive industry, we also believe that working together will enable the industry as a whole to move forward and provide better rewards for everyone - networks and affiliates.

Over the past 12 months, CX has invested a significant amount of time, money and resources into building a technology platform to lead our organization and be seen as a best of breed solution for our industry - and we believe this is in place - however, this attack did provide a set back. Even with our robust and redundant infrastructure and our technology being hosted and monitored at one of the continents leading hosting facilities, this enormous spike in volume impacted the performance of our network and disabled some of our hardware making transactions impossible to process. Although some of our servers were back up and performing shortly after the initial outage, a decision was made by our internal performance team to resolve the issue to our satisfaction and to ensure that no affiliate data would be compromised and that no advertiser campaigns would be jeopardized.

I am pleased to report that with the network back up and running, both affiliates and advertisers can be assured that all of their information and campaigns are back to peak performance.
I also want to thank all of the people who pitched in to help us get back up and running - both our internal team as well as the numerous affiliate and partners that provided their support - and ensure everyone that we take our business and YOUR business very seriously and that these types of issues will be fully analyzed to ensure they do not happen again.

Thanks again for your support and for those affiliates that have been impacted by this situation please don't hesitate to contact your affiliate manager.

Rafael Alter
CX Digital Media
866-962-9764